ESBE Scientific  
Sales & Service
1.800.268.3477 - info@esbe.com
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CAREERS @ ESBE


JOB TITLE:Bilingual Sales Representative
REPORTS TO:National Sales Manager
BASED OUT OF:Montreal (Quebec) Office
POSTED:March 23, 2018
 
JOB PURPOSE
Promoting and selling ESBE’s products and services, serving customers and building business by interacting with established customers and maintaining these relationships; identifying and developing new prospects; applying knowledge of ESBE’s services, products and marketing techniques; selling products; identifying and meeting customer needs and closing sales.
 
EDUCATION AND EXPERIENCE REQUIRED
  • MLT designation or BSc degree (Life Sciences preferred and MSc. also welcome)
  • Three years successful experience as a sales representative, or in an inside sales or customer service position
SKILLS / COMPETENCIES
  • Ability to work with minimal direct supervision
  • Good listening skills with logical thinking patterns
  • Ability to build rapport
  • Investigative thinking in order to identify customer needs
  • Problem solving skills
  • Valid driver’s license and reliable transportation
  • Willingness to travel – local and overnight
  • Fluently bilingual in both French and English languages

Qualified candidates are invited to apply via email only, sending resume with salary expectations to: HR@esbe.com

We thank all candidates for their interest but only those selected for an interview will be contacted.




JOB TITLE:Bilingual Customer Service Representative
REPORTS TO:Customer Service Manager
BASED OUT OF:Markham (Ontario) Office
POSTED:February 16, 2018
 
JOB PURPOSE
In charge of obtaining, analyzing and verifying the accuracy of order information in a timely manner and initiating and/or implementing corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Receiving, processing and verifying the accuracy of orders from customers using the organization’s internal CRM/ERP systems and customer purchase orders
  • Respond to customers inquiries regarding quotes and orders
  • Communicating pricing and delivery information, if requested
  • Accessing the company’s ERP system to obtain and extract order information (backorder status, tracking numbers, delivery dates, lead times, etc.)
  • Providing product information, including possible product substitutions, technical assistance and broad service support, all in a timely and professional manner
  • Enter customer issues, authorizing product returns, clearly describing circumstances and reasons for return on Return Authorization records
QUALIFICATIONS
  • Bilingual in French and English Post-secondary science degree or certificate
  • Excellent Computer skills - Microsoft Windows (moderate), Word (Excellent), Excel (Basic) and internet navigation/search
  • Hands on Laboratory experience an asset
  • Customer Service experience an asset
  • Work well under pressure and with minimal supervision
  • Good listening skills with logical thinking patterns
  • Well organized with ability to juggle many projects simultaneously
  • Professional telephone etiquette
  • Aptitude for calming irate customers and building long-term positive customer relationships

Qualified candidates are invited to apply via email only, sending resume with salary expectations to: HR@esbe.com

We thank all candidates for their interest but only those selected for an interview will be contacted.