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CAREERS @ ESBE


JOB TITLE: Bilingual Customer Service Representative
REPORTS TO:Office Manager – Québec
BASED OUT OF:St-Laurent, QC
POSTED:29 août 2018
 
JOB PURPOSE
Responsible for obtaining, analyzing and verifying the accuracy of order information in a timely manner and initiating and/or implementing corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Receiving, processing and verifying the accuracy of orders from customers using the organization’s internal CRM/ERP systems and customer purchase orders.
  • Respond to customers inquiries regarding quotes and orders
  • Communicating pricing and delivery information, if requested
  • Accessing the company’s ERP system to obtain and extract order information (backorder status, tracking numbers, delivery dates, lead times, etc.)
  • Providing product information, including possible product substitutions, technical assistance and broad service support, all in a timely and professional manner
  • Enter customer issues, authorizing product returns, clearly describing circumstances and reasons for return on Return Authorization records
  • Complete translation of items pertaining to the ESBE website, marketing and/or training materials, as requested
SKILLS / COMPETENCIES
  • Bilingual in French and English Post-secondary science degree or certificate
  • Excellent Computer skills -- Microsoft Windows, Word, Excel and internet navigation/search
  • Hands on Laboratory experience an asset
  • Customer Service experience an asset
  • Work well under pressure and with minimal supervision
  • Good listening skills with logical thinking patterns
  • Well organized with ability to juggle many projects simultaneously
  • Professional telephone etiquette
  • Aptitude for calming irate customers and building long-term positive customer relationships

Qualified candidates are invited to apply in BOTH French and English via email only: jpoulin@esbe.com

We thank all candidates for their interest but only those selected for an interview will be contacted.